Aided Hearts Disability Services genuinely welcomes and encourages all individuals using our platform to share their feedback, complaints, and suggestions. Every voice matters, and your input helps us improve our services to better meet your needs and deliver meaningful, positive outcomes.

Our Customer Service Charter reflects our commitment to integrity, inclusivity, and high-quality care. It outlines what NDIS participants can expect when choosing Aided Hearts for their support services, ensuring a compassionate and person-centred approach in every interaction.

You can give feedback or make a complaint to Aided Hearts by:

- Emailing us at info@aidedhearts.com.au

- Completing our online feedback form here

- Completing our online complaint form here

- Completing our online incident report form here

All complaints will be investigated by our team and appropriate action taken in accordance with our Complaints policy.

If you are not satisfied with our response or prefer not to discuss your complaint with Aided Hearts Disability Services, you can contact one of the relevant organisations listed below.

You are welcome to seek support from a family member, friend, or an independent advocate to assist you in making a complaint to any of these organisations.

A complaint can be made to the NDIS National Quality and Safeguards Commission by the following:

- Phoning: 1800 035 544 or TTY 133 677

- If you speak any other language other than English, you can contact the NDIS Commission through the Translating and Interpreter Service (TIS) on 131 450

A complaint can be made when the services you are receiving are Government funded by:

- Phoning: 1800 951 822

- If you speak a language other than English, you can contact the Aged Care Quality and Safeguards Commission through the Translating and Interpreter Service (TIS) on 131450

- Sending a letter to the Aged Care Quality and Safety Commission GPO Box 9819, in your capital city